Oct 1, 2018
Do you sell atoms or bytes?
Do you think that your answer could change over the next five
years? Think about Amazon and the Kindle.
Jeff Bezos asked, What is my role going to be if the nature of books changes? He realized that to stay relevant and necessary his company needed to retain control over something tangible and physical.
There could have been other options.
Amazon could have bet that the reading experience would fully transition to audio, but initially they ultimately gambled that the act of reading was still integral to the enjoyment of a book.
It was later they acquired Audible to ensure they could serve
customers no matter the format they chose.
So, how do you stay in control of a experience when your product is going from atoms to bytes?
Think about what a profound change this is.
What would you do if your physical product—one that has been around, unchanged, for hundreds or thousands of years—suddenly seemed headed toward obsolescence?
How do you still keep yourself relevant—an essential part of a transaction or an experience—especially if, like Amazon, you are primarily functioning as the middleman between product and customer?
How do you keep that link alive?
For Amazon, that link is providing the medium that brings the
printed word to the reader.
First that medium was books, and now, for many, it’s the Kindle.
Amazon has been smart to keep physical ownership over the process of reading.
Even though a reader may have transferred allegiance to digital media, Amazon is still controlling access to the “thing” in a reader’s hand.
Granted, there are plenty of competitors springing up, all with their own pros and cons, but none has both the sheer heft of Amazon’s catalogue and the huge advantage of having arrived so early on the market.
A Kindle, like the Hoover vacuum cleaner before it, is becoming both the specific name of the product, and a catch-all term for its category—a great place to be.
It will be interesting to see how far Amazon pushes the
possibilities of the Kindle, and how its relationships with
publishers and authors will develop.
Publishers are no longer in the business of selling paper, yet most still act as though they are.
From my own experience of releasing my book through a big name
publisher, I found myself caught just as the flip from print to
digital was happening and it was quite evident that they were
caught off guard.
For instance -- the publishing industry is still figuring out exactly how to handle pricing on e-books, and especially how e-book pricing can and should be aligned with traditional book pricing in a way that makes sense to the consumer.
Customers are not happy to pay more for a Kindle edition than a hardcover edition of a bestseller. And with the growing number of people listening to audio releases of books, the consumer confusion on pricing is becoming and even bigger issue.
Why is it that some books are more expensive as digital than as hardcovers?
It doesn’t make sense to consumers, and it’s a downright dangerous situation for all concerned if book piracy takes off in the same way that music piracy did a decade ago.
You don’t want to antagonize your customers or make them feel
like fools for buying what you are selling.
Offering a digital download for more than a hardcover does just that.
Maybe its too late -- as my book is illegally available for free from some 110 sites around the world
Do not get caught by surprise from a competitor that you didn’t even see coming that going to disrupt your industry .. .
Never stop asking yourself …
How could my product change in five years?
Look deep in to the change dynamics that could give you a weak signal that change is happening.
How? By asking yourself ..
What societal, economic, and demographic changes will affect your customers over the next five years?
Are you missing weak signals about the future of your industry because you feel like the seismic shifts will not affect you?
Change is inevitable .. how you respond is what separates the winners from the losers.
So, which are you?